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  • Writer's pictureSteven Gilmore

Decoding eNPS scores: Understanding the metric and global benchmarks

Hey there, culture enthusiasts! 🌟 If you're on a mission to create a workplace where people love to come to work, you've probably heard of eNPS (Employee Net Promoter Score). If you want to know what it is then read our other eNPS blog. This blog is designed to help you understand the responses, ratings, and benchmarks for a good score.

Understanding the metrics

Essentially, eNPS is a metric used to measure employee loyalty and satisfaction. It's based on one simple question: "On a scale of 0-10, how likely are you to recommend [company] as a place to work?" Responses are then categorized into three groups based on their responses:

  • Promoters (score 9-10): These are your biggest fans, the employees who would enthusiastically recommend your company to friends and colleagues.

  • Passives (score 7-8): These employees are satisfied but not necessarily raving about your company. They're neutral, neither detractors nor promoters.

  • Detractors (score 0-6): Unfortunately, these are the folks who are less than thrilled with their workplace experience. They might even discourage others from working at your company.

understanding your eNPS score

Calculating the eNPS Score

The eNPS score is calculated by subtracting the percentage of detractors from the percentage of promoters. The resulting score can range from -100 (if everyone is a detractor) to +100 (if everyone is a promoter). 

Understanding benchmarks for eNPS

Now, you might be wondering: what constitutes a good eNPS score? While benchmarks can vary depending on factors like industry and company size, here are some general guidelines:

  • A score above 0 is considered positive, indicating that you have more promoters than detractors.

  • A score above 30 is typically considered excellent, reflecting a highly engaged and loyal workforce.

  • On the flip side, a negative score suggests that you have more detractors than promoters, indicating potential areas for improvement.

  • The average global score in tech (so we are told) is 14, but most companies suck, so aim much higher!

Making sense of the data

So, what do these scores actually mean for your company? Well, a high eNPS score is a strong indicator of employee satisfaction, engagement, and loyalty. It suggests that your team is happy, motivated, and likely to stick around for the long haul. On the other hand, a low eNPS score may signal underlying issues that need to be addressed, such as poor communication, lack of opportunities for growth, or a toxic work environment.

Taking action

Armed with your eNPS score and feedback from your employees, it's time to take action. Celebrate your wins and double down on the things that are working well. But don't ignore the areas where you're falling short—use this feedback as an opportunity to make meaningful improvements. Whether it's investing in professional development programs, fostering a more inclusive culture, or improving communication channels, the key is to listen to your team and take decisive action to create a workplace where everyone can thrive.


And there you have it, folks: a crash course in eNPS scores and what they mean for your company. By understanding how eNPS is determined, benchmarking your score against global standards, and taking action based on the results, you can create a workplace culture that inspires loyalty, drives performance, and sets your company up for success. So go forth, survey your team, and get ready to elevate your workplace experience to new heights!

Decoding eNPS scores: Understanding the metric and global benchmarks


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